About Us

PENN Play Casino launched in 2019 with a simple aim: bring the convenience of regulated, real-money gaming to players who value clarity, fairness, and a great time. The idea grew from conversations with guests at PENN Entertainment properties who wanted a reliable online hub for the same thrills they enjoyed in-house—combined with modern mobile ease, strong player protections, and straightforward rewards.

From day one we set out to build a platform that feels familiar to seasoned players but welcoming to newcomers. That steady, practical approach guides every decision we make.

What Drives Us: Mission, Values, and Player First Service

Our mission is to deliver an entertaining, transparent, and responsible online casino experience. We’re committed to fair play, clear terms, and customer service that treats players like people, not accounts. That means fairness in game outcomes, honest advertising of promotions, and fast, helpful support when you need it.

We prioritize clarity, fairness, momentum, and balance—so you can enjoy the games, understand the rules, and control your play.

Games You’ll Love and Trusted Software Partners

PENN Play offers a wide selection: video slots, classic slots, progressive jackpots, table games, and live dealer options. You’ll find everything from quick, casual spins to higher-stakes table action. Our library includes standout titles such as Arriba Arriba Slots for players who enjoy vibrant themes and feature-rich bonus rounds.

We partner with reputable providers like Booming Games, Konami, NetEnt, and Spin Games to ensure smooth gameplay, fair math, and compelling visuals. These partnerships mean regular new releases, proven game mechanics, and high production values across the catalog.

Secure Play and Player Protection

Protecting player funds and personal data is nonnegotiable. PENN Play uses industry-standard encryption and secure payment processing to keep transactions private and safe. We work within regulated frameworks and comply with state gaming requirements to ensure operations meet legal standards.

Accepted payment methods include American Express, Discover, Gift Cards, MasterCard, PayPal, and Visa, and our support team is available by live chat and email at support@pennplaycasino.com to assist with account or transaction questions.

We never promise guaranteed wins, and we present odds and bonus terms clearly so you can make informed choices.

Responsible Gaming: Tools and Support

We believe responsible gaming is part of a fair experience. PENN Play offers deposit limits, session reminders, self-exclusion options, and access to professional resources for anyone who needs help controlling play. Our customer care team can guide you in setting limits and pointing you to local and national support services.

We also educate players about wagering requirements and bonus terms up front so there are no surprises when you cash out.

The People Behind the Platform

Our team blends casino operations veterans, product designers, compliance experts, and customer service professionals who care about quality. From game curators who vet software partners to security engineers who protect accounts, every team member brings expertise and a passion for responsible play. That collective focus helps us keep the site reliable, up to date, and player-centered.

Industry Recognition and Partner Trust

While our strongest credential is the trust of regular players and ongoing partnerships with leading software providers, PENN Play has also been recognized within industry circles for customer-focused innovation and responsible-play features. We continue to pursue best practices and collaborate with regulators and partners to raise the bar on safety and entertainment.

Join the Community and Get Started

Ready to try PENN Play Casino? Join a community that values fairness, fun, and clear terms. New players can explore our welcome offers—like the current “100% on All Purchases” promotion—then check ongoing rewards and localized promotions through the PENN Play rewards program and app. Many promotions are best experienced via the app or at partner venues, and details are always posted with activation steps and eligibility.

For a closer look at our platform, if you have questions, use our live chat or email support@pennplaycasino.com.

We’re here to make your play experience secure, enjoyable, and straightforward—spin with confidence, explore new titles, and play within your limits.